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Customer Engagement Platform for Omni Channel Conversations

Julissacloud Chat’s customer engagement software platform helps to deliver omni channel
conversations with co-browsing, video chat and live chat

Customer Engagement Software Platform

Live engagement platform trusted by businesses across the globe


Manage your business communication with all in one
customer engagement solution

Whether you are a small business or an enterprise, Julissacloud Chat provides all customer engagement
tools in one platform for meaningful conversations

Mobile SDKMobile SDK

Use Julissacloud Chat’s mobile SDKs available for iOS and Android platforms, to implement in-app messaging support for your users. Drive higher engagement and user retention with in-app messaging support.

Visitor notesVisitor notes

Provide additional comments or notes about your conversations with website visitors. The notes help the other agents to follow up for sales or technical support.

Messaging appsMessaging apps

Manage all your conversations across messaging channels like Skype, Viber and Telegram all with Julissacloud Chat’s customer engagement platform.

Bring all your customer conversations to a unified
customer engagement software

Deliver efficient sales and support assistance with live engagement tools
your website visitors and customers

Assist customer in real time

Personalize your customer conversations

Engage your customers with personalized conversations in real time to build trust and loyalty. Loyal customers advocate your brand and help in acquiring new customers.

Seamless customer communication with co-browsing

Collaborate with your customers in real time with co-browsing tool and increase business revenue. Securely share and view documents at the same time to make most out of the co-browsing session.

Give sales demos with video chat

Help your customers understand your product or service better with video chat. Enhance customer experience by real time sales assistance right on customer’s browser. Live chat for sales and lead generation is the most effective way to turn your visitors into customers and increase conversions.

Track your customers journey with real time insights

Get awareness about your visitors by mapping their journey and answer your customer’s queries in real time. Measure key customer metrics to deliver live customer service across all channels.

Assist customer in real time

Customer engagement platform for businesses of all sizes

Customer engagement tool to deliver best in
class customer experience

Julissacloud Chat’s multi-channel engagement platform helps to deliver best in
class customer experience

Developer APIDeveloper API

Integrate your business apps for in-app messaging using Julissacloud Chat’s developer API. Transfer your customer conversations and information across your other apps for managing workflow seamlessly

Canned ResponsesCanned Responses

Save answers for the common questions asked by the customers. Canned responses help in answering customers queries instantly, reduce the resolution time and improve customer experience.

Omni channel conversationsTrusted domains

Prevent automatized domains to initiate chat conversations and manage specific domains that are approved and secured. The unauthorized domains will be restricted to initiate a chat.

Branding and customizatioBranding and customization

Customize your live chat widget to match your website branding. Set personalized welcome greetings and business messages to engage visitors to set expectations.


Set a specific wait time and queue the incoming chat requests when the support agents are busy. Queuing gives the visitors a better idea about the total response time without getting annoyed.

Department ManagementDepartment Management

Directs the chat requests on your website to the right departments in order to reduce the response time. Quick assistance by the right agents enables better customer satisfaction among your visitors.

Best in class customer engagement solution
for omni channel conversations

Make your conversations more effective with Julissacloud Chat’s live engagement platform

Real time collaboration with customers

Deliver omni channel customer support

Provide real time assistance to your customers across Facebook messenger, website, messaging apps with Julissacloud Chat’s customer engagement software. Help your agents to provide quick resolution and boost your customer satisfaction

Provide real time customer support with co-browsing

Allows the support and sales team to collaborate with the customer’s browser in real time for fixing the queries effectively. Instant customer support helps visitors to build trust and improves your brand loyalty.

Powerful analytics right at your fingertips

Get deeper insights about your website visitors and engage them at right time to provide the right solution. Quick assistance helps engaging customers better and increases sales conversions.

Manage social customer support at one place

Julissacloud Chat’s customer engagement platform brings all your social customer support across Facebook messenger and messaging apps with a suite of customer engagement tools to deliver better support to your customers.

Onboard your customers with personalized walkthroughs

Live customer engagement platform for
real time assistance

Give your customers a better way to communicate with you with Julissacloud Chat’s
omni channel customer engagement platform

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